Transforming Customer Experiences Through Design
With over 12 years of experience, I help organizations create exceptional customer experiences using Design Thinking and Human-Centered Design approaches.
"Tom has transformed our customer experience strategy, creating a clear and actionable blueprint that has revolutionized how we engage with our customers."
Areas of Expertise
Helping organizations create exceptional customer experiences through innovative approaches and proven methodologies.
Innovation
Leading cross-functional teams to develop experiences and launch new enterprises using Design Thinking principles.
Experience Design
Creating end-to-end experience blueprints and implementing customer-centric solutions that optimize key customer journeys.
Collaboration
Building momentum and driving change across large organizations through effective communication.
Recent Experience
Leading transformative projects and initiatives across various industries.
TAFE NSW
Customer Experience Design Consultant
Led cross-functional CX Design projects and created the organization's first end-to-end Experience Blueprint, working with 100+ stakeholders to transform the customer experience.
News Corp Australia
Customer Experience Design Manager
Led the design of a new digital business platform, creating the first Service Design Blueprint, establishing customer testing programs, and advocating for customer-centric approaches through collaborative workshops and shared understanding initiatives.
TAL Life
Innovation Manager
Led teams to accelerate ideas to market using innovation methodologies and human-centered design, delivering multiple successful digital transformation initiatives.
Ready to Transform Your Customer Experience?
Let's work together to create exceptional experiences that drive growth and customer satisfaction.
Get Started