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Location

Toronto, Ontario

Professional Focus

I specialize in customer journey management and experience design, helping organizations develop and implement solutions that enhance customer satisfaction and drive sustainable growth.

If you're looking to improve your customer experience or transform specific customer journeys, I'd love to connect and discuss how I can help.

Schedule a Call

Let's discuss how we can work together to enhance your organization's customer experience and journey management initiatives. Choose a time that works best for you.

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Areas of Expertise

Experience Design

  • Journey Management
  • Service Design
  • Experience Strategy

Innovation

  • Design Thinking
  • Digital Transformation
  • Service Blueprinting

Leadership

  • Team Management
  • Stakeholder Engagement
  • Change Management